Definitive Logic

OVERVIEW:

Definitive Logic has developed a number solutions for commercial businesses to improve the efficiency of their electronic commerce processes. This includes Business-to-Business (B2B) solutions involving transactions between businesses, as well as Business-to-Consumer (B2C) solutions.

CASE STUDY:

Abstract:
A construction company with a wide range of services to a diverse customer base throughout the Mid-Atlantic region needed a system to manage its bid process, from RFP receipt to completion of the project. This included managing subcontractor supplier profiles, invitations to bid, responses and bid amounts, and project performance when selected.

Business Challenge:
Anyone who has worked in the construction industry understands the challenges that our client faced. Subcontractor data was not captured in a central database, making automated invitations and monitoring of performance virtually impossible over time. Furthermore, because the bid process all comes down to one day – bid day – if you reach bid day and do not have a contracting areas covered by a subcontractor, you are at risk of not being able to bid a project.

To meet our client’s information needs, Definitive Logic started by mapping the bidding process to understand key process and technical requirements from the business perspective. This allowed us to build a system that not only met the requirements at “face value,” but also addressed their underlying business driver. In addition, we made sure to build in process metrics that would measure the effectiveness of our client’s bidding, and of each subcontractor’s performance.

How We Helped:
Definitive Logic worked closely with our client as a business partner and helped accomplish the following tasks:

• Guided the client through mapping the process, identifying the requirements, and determining process metrics
Identified and mapped areas for improving the current business process
• Developed and implemented the new process and system on a production environment
• Facilitated the transition by supporting user acceptance testing and conducting training sessions with the users